Shipping Faqs

We apologize for the inconvenience caused, and we understand your desire to cancel your order. If your order has not yet been processed, you can request a cancellation by contacting our customer experience team using this link. Please provide your order number and a brief explanation for your cancellation. We value your feedback as we continuously strive to enhance our services!

We provide shipping services to various locations. In the United States, we ship to all 50 states, including Puerto Rico, Virgin Islands, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, and Guam. We also ship to U.S. PO Boxes and APO/FPO/DPO addresses.

Internationally, we currently offer shipping to Australia, Belgium, Canada, France, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Spain, United Kingdom, and UAE.

We are actively working on expanding our shipping coverage to other countries because we believe everyone should have the opportunity to wear Tjolo!

Please note that return and exchange policies may vary depending on the country. To learn more about the specific return and exchange policies for your country, please click here.

Oh dear! No need to worry. If you have received a delivery confirmation but cannot locate your package, there’s a chance it hasn’t been lost. Sometimes, our carriers may be a bit hasty in clicking ‘delivered’ before your Awesome Scrubs actually arrive, so we like to give them 48 business hours to sort it out. In most cases, they will attempt to deliver the package again the following day. If you still haven’t received your package after 48 hours, please contact us using this link and provide the order number along with the shipping address.

Rest assured, we will take care of you and ensure the issue is resolved!

For U.S. Orders:

If you spend $50 or more, standard shipping is free. If your order total is under $50, the standard shipping fee is $6. Express shipping is available within the continental U.S. at a flat rate of $20 USD per order. Please note that shipping fees are non-refundable in the event of a return.


For Canada:

Orders of $75 CAD or more qualify for free standard shipping. For orders under $75 CAD, the standard shipping fee is $7 CAD. Express shipping is offered at a rate of $15 CAD.

We strive to process orders promptly and provide regular updates. Keep an eye on your email for notifications!

For U.S. Orders:

Standard shipping within the U.S. typically takes 3-7 business days for most locations. Deliveries to Alaska may take a bit longer.

For express shipping within the continental U.S., orders placed before 11 a.m. PT from Monday to Friday will arrive in 2 business days. Orders placed after 11 a.m. PT from Monday to Friday will arrive in 3 business days. Orders placed on Saturday and Sunday will arrive by Wednesday.

International Shipping:

Standard shipping to Canada generally takes 5-10 business days for delivery.

Express shipping to Canada will arrive in 2-5 business days.

Absolutely! Our vision is to bring Tjolo to every corner of the globe. While we’re not there just yet, we’re actively working towards it. We’re eager to learn which country you’re in, so please do share it with us!

To ensure the security of our shipments, we are unable to deliver to freight forwarding locations.

The specifics of international shipping, taxes, and duties vary based on your location. We must comply with local laws and regulations, which can impact the associated costs.

In Canada, duties, taxes, and shipping charges will be calculated separately during the checkout process.

For all other international countries, the product cost includes duties and taxes. Shipping costs will be determined and displayed at the checkout stage.

Absolutely! We are pleased to provide Express shipping options for those times when you need your Tjolo urgently.

Express shipping is available for the continental U.S. at a cost of $20 USD per order, ensuring prompt delivery.

For Canada, Express shipping takes 2-5 business days and can be selected at checkout for $15 CAD.

We will make every effort to accommodate your request! Please reach out to us promptly, providing your preferred shipping address, and we will check if it’s possible to update your order before it is shipped from our warehouse.

Expired on: 06/30/2023
Expired on: 07/30/2023

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Men's Accessories

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