Shop Pay offers a convenient payment option that securely stores your information to streamline the checkout process. To use Shop Pay, simply select it from the Express Checkout box. After entering your email and clicking “Continue with Shop Pay,” an account will be created for you.

If you have previously checked the box to save your information for faster checkout when placing a Tjolo order, you may already have a Shop Pay account set up!

Experiencing a declined payment can be frustrating, but we have some suggestions to help resolve the issue. In most cases, declined payments occur due to incorrect billing addresses or security codes.

Here are some troubleshooting tips that may help:

• Double-check your shipping zip code, especially if you have recently moved.
• Clear your caches and cookies (please note that this may remove items from your cart).
• Try using different browsers or devices, or consider using “Incognito Mode.”
• Consider using a payment service like PayPal, as it can sometimes override checkout errors.

If all the information is correct and you are still experiencing issues, it’s possible that your card has been temporarily blocked due to multiple failed attempts.

To ensure a smooth process, we recommend contacting your bank before attempting to place your order again. They can provide further assistance and help ensure the security of your transaction.

We offer multiple options for checkout, giving you flexibility and convenience!

For express checkout, you can choose from Shop Pay, Google Pay, Amazon Pay, and PayPal. If you have an account with any of these options, you can breeze through the checkout process with just a few clicks.

For standard checkout, we accept Visa, Mastercard, AMEX, and Discover credit cards, along with PayPal and Amazon Pay.

If you’re a U.S. customer and your cart total exceeds $35, you also have the option to checkout with Affirm!

With these diverse payment options, you can choose the method that works best for you and enjoy a seamless checkout experience.

Affirm provides a convenient payment option that allows you to make purchases now and pay over time. It’s like a payment plan that offers flexibility and convenience. If your total purchase amount on Tjolo exceeds $35, you can take advantage of Affirm’s option to pay in 4 interest-free bi-weekly installments. Please note that currently, this option is only available for customers in the United States.

Here’s how you can use Affirm for your payment:

• Add your favorite Tjolo products to your cart, ensuring that the total purchase amount is $35 or more to qualify for Affirm.
• At the checkout, select Affirm as your payment method.
• Complete a simple application with Affirm, providing the necessary information.
• Review the details of your 4 interest-free payment plan, without any hidden fees.
• Finalize your order and complete the checkout process.
• Check your email for confirmation, which will include the details of your payment plan. You will start making payments one month later.
• Now, sit back and wait with excitement for your Tjolo order to arrive!

With Affirm, you can enjoy the convenience of splitting your payment into manageable installments, making your Tjolo purchase more affordable and enjoyable.

Once you set it up, AutoPay will handle your payments seamlessly. It will automatically deduct the bi-weekly payment amount from your chosen payment method on the scheduled due date, which occurs every two weeks. With AutoPay, you can enjoy the convenience of hassle-free payments without needing to remember or manually process them. Please note that this feature is currently available exclusively for customers in the United States.

No worries at all! When it comes to returns, the process remains the same when using Affirm as your payment method. Simply initiate your return by clicking here. As long as your return request is made within the 30-day window and complies with our Returns and Exchanges Policy (found here), you will be eligible for a full refund.

Here’s what you need to know regarding Affirm and returns:

• If this is your first purchase using Affirm, the remaining balance will be canceled entirely.
• If you have made previous purchases and the refund amount exceeds your current loan balance, the balance will be canceled, and the difference will be refunded to your original payment method.
• If the refund amount is less than your loan balance, you may notice a reduction in your monthly payments, a smaller final payment, or both.

If you need assistance with cancellations, please contact us here, and we’ll be glad to help.

No, it doesn’t! When you apply for an Affirm loan, it does not impact your credit score.